Hi there,

Does anyone have some experience with the retuns process of Oakley? Very curious if this happens a lot or if I'm an exception. I'm very annoyed at the moment. Here's the story.

Some of you may have seen in the SubZero thread I was not happy with my Fingerprint SubZero. The frosting process made the glasses not look good (diagonal stripes). Besides that it had a stain that looked like some grease, but I couldn't get it off.

So I started up the returns which is a difficult process compared to a lot of other companies. First I found out the shipping is on me (whilst the quality control of Oakley was the problem). When I contacted them about this they did it for free, so far so good. Then I got a mail with few instructions and no labels to print for the package, some time later you get a seperate mail from customer service with the labels and better instructions. Not very handy, but I can live with that.

One of the instructions was: please let us know when the package arrives at our warehouse so we can speed up the returns process. Sounded to me the return process isn't well organized.

So I sent the package and a soon as it arrived at Oakley's warehouse I contacted customer service. I got a nice thanks back and they would speed up the returns proces.

This morning (3 days later) I received a mail which stated my return is returned to me. What?! The mail says:
"Unfortunately, we were unable to process the return you recently submitted and will return the product to you with further details within the package. Thank You!" Besided that: "You recently contacted us regarding a return with RA (Return Authorization) Number: .........Below you will find your Return Order Summary which outlines your request. Clearly write the RA number(s) on the outside of the original packaging.

I'm very annoyed with this whole process. I can start it all up again. Getting your money back already takes up to 20 business days and now that even doubled.

I dont know about the returns process but I ordered a pair and requested they ship to my Vault for pick up. They got dropped off at my house. Had the vault listed as the addressee but my address for delivery.

Update: they probably read o-review forums. I got a mail the return did succeed after all and the money is transferred.

Glad it finally worked out. I never had to do a return, but when my attempt to buy the Xeus failed, it took nearly two months to get the return finalized due to the order being in limbo. Somehow it got flagged as 'shipped' (as did another recently canceled order), so they couldn't do more than 'add a note and look into it'. Eventually was fine, but I'm pretty sure I crossed over a credit card billing cycle and paid interest on the balance.

I've only had good luck with Oakley customer service but I've never sent an item back. I've had refunds for lost packages, replacement shirts or whatnot sent to me.

Just recently a polo shirt had a blem on it so they shipped me a new one.