First - I buy 2 pairs of Romeo 2's. My Carbon/Black pair have 3 15's, and 1 25 of the shocks. I call Customer service to send me out another 25. What do I get ?
A shock for a Romeo !!!!!!
Then my next pair of Romeo 2's come today. Plasma/Gold Iridium. The lense near the point which meets up to the frame is nicked!!!! These should of not even left QC at Oakley. Im sending them back. Not to mention the look isnt that great. My Polished/Titanium Iridium are the hot looking pair of the 3. Ill stick with 2 pairs for now.
I am very surprised that these made it out to the general public. Not to mention that the boxes, and the XMetal coin are left overs from the Romeo days. Booooooo !!!!!

O Collector (okyman62 - 12/7/2004 2:48:18 PM)
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After all the time these have been coming, why does it seem like it has been rushed.

Dann Thombs (Dann - 12/7/2004 5:56:21 PM)
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be sure to take some pictures of the plasma frames before you send them back. :D

keith okabe (LocoMoco - 12/7/2004 6:04:17 PM)
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Its not worth it. They look hideous. Same as the Juliet plasma with fire.

O Collector (okyman62 - 12/7/2004 3:17:10 PM)
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how disapointing cos they look really nice in the picture on oakley.com


Alexis Watkins (LEX7 - 12/7/2004 11:57:48 PM)
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The box/coin situation is what upsets me and I don't even have a pair. It must be the designer in me wanting to see new art. Sorry to hear that about the newest pair Okyman.

As far as CS goes, they only somewhat seem to know what they're doing half the time, then other times they're great.

Phil Barket (kingphilbert - 12/8/2004 9:35:21 AM)
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It is disgraceful that oakley are using the same coin and box as the last Romeo.
Okyman are you sure you didnt get some early pairs and they didnt have anything new to put them in yet.
maybe the later ones will get a new box and a new coin?
cos specially with the new bigger price isnt it really cheap of oakley to recycle?

Alexis Watkins (LEX7 - 12/9/2004 2:22:52 AM)
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seems like the romeo box would be HUGE for this pair...

John Heins (john - 12/8/2004 8:29:50 PM)
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I have a sense that Oakley is putting to much effort into Thump, and not enough into everything else :/

Leo Wong (DarkGrieverX - 12/9/2004 5:48:02 AM)
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Since we have a topic on Oakley CS open, I emailed them about the possibility af alternate nose pieces for the Hatcehts like the X-Metals have.

The Response - call CS and you can order a new set of Nose Pieces for the Hatchets and no comments on alternates sizes at all.

I call CS, there aren't even any extra earsocks or nose pieces available yet since the product is too new. Maybe I should have just called first, or why couldn't they tell me that in the email.

If anyone here is in Oakley R & D or design. Another set of nose pieces for the Hatcehts would be great. Sized for smaller smaller/thinner noses.

Phil Barket (kingphilbert - 12/9/2004 2:45:55 PM)
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Soon after I got my Hatchets, I called CS and got the same response... but that was months ago. I'm disappointed to hear that larger/thicker nosepieces are still unavailable. I love my Hatchets, but I can't wear them for long periods of time because they sit so close to my face.

Ed Chiu (eddyc - 12/9/2004 3:10:44 PM)
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That's what I am finding happens. They fit and they sit on my nose fine but they seem to be closer to face than anything else I own. I can actually feel my lashes hitting the lens on these, and maybe they do on my others but I don't feel it. I hope they make them for it.

Phil Barket (kingphilbert - 12/9/2004 3:14:05 PM)
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even though my hatchets fit me perfectly it does suprise me that oakley didnt include different sized nose bombs with the hatchets, i mean they are nearly as expensive as
X-metals yet we get no coin or special box.
WHY?

Alexis Watkins (LEX7 - 12/10/2004 1:43:44 AM)
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Just about the coin box thing, perhaps Oakley are trying to dispose of older inventory, eg. the romeo coin/boxes which weren't filled or were just plain spares for warranty frames and lenses. As we know with the Romeo there aren't as many frame colour combos as the Juliet, so technically there may be an overstock of boxes. And if anyone knows how the coins are produced perhaps the Romeo and Juliet coin are done together which would then double the number of Romeo coins in existence.

Perhaps we'll see a newer box and coin at a later date. I seem quite impressed at the new 'Romeo 2' Logo which would look quite good on a coin, so don't give up wishing just yet.

James Lenz (JL - 12/10/2004 7:01:00 AM)
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For those of you talking about nosebombs for the Hatchet, check our man in Japan:
http://oakley.exblog.jp/

Scroll down (after mooning over the camo HJ) and see the Asian fit Hatchets. The only difference I can see is in the nosebomb size and (maybe) the shape of the bracket that holds them. (Update - just ran a translation and he says the base curve is different too.)

Now they need one for wide prominent bridges...grr

E C (EastCoast - 12/10/2004 9:15:33 AM)
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I need to get some of those big nosebombs!

Ed Chiu (eddyc - 12/10/2004 8:45:39 AM)
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So do I. If we can figure out how to get them Ed we should order a couple pair.

Phil Barket (kingphilbert - 12/10/2004 8:48:42 AM)
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I read in one of these threads how someone called up CS and got a pair of red and blue Juliet earsocks/nosepads/temple shocks sent out to them.

I called Oakley Aust and they don't stock them. I then called direct sales in America and asked if they sold red and blue sets for Juliets and the guy said "No."

What the? Is the guy just dumb and not telling me the truth or what? How can I order red and blue kits, and how much would Oakley charge?

Thanks.

Andrew Ford (ford - 12/11/2004 10:34:12 AM)
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This kind of thing happens all the time to me... one example is the Platinum/Gold Unknowns...I got them off Ebay because I couldnt find them on the site(although they are in the holiday catalog)..an Oakley Rep said they have been on the site since May...this is not true.
Another example is the Whiskey Monster Dogs 1 rep said they do not exist...another woman who was really cool said yes we have 4 in the warehouse that are available here..I hate to criticize... I am sure they are doing their best for the most part but they are not very consistent. Sometimes they will say the site is exactly what they stock..other times they tell me the site only "shows the most popular." the exact quote about my Platinum/Gold Unlnowns from the Oakley rep was "No one is really wearing those." That doesn't seem to make good business sense to down the product.

Kevin S (ksgemini - 12/11/2004 10:47:17 AM)
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Yeah, so if I encounter a rep who blatantly says "No, we don't sell such and such" when people on this forum have said that they DO, how do you convince the rep that such products exist? You can't TELL them, point blank can you?

They should send out memos and stuff.

Andrew Ford (ford - 12/11/2004 11:11:04 AM)
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One thing that helps is to get the "part number"...as soon as I had that she found the whiskey dogs even though I didnt end up getting them...yet...if worse comes to worse it helps also to politely disconnect and see if u can get a different rep by calling back...I realize it shouldnt have to be that way but I guess its the best we can do right now...

Kevin S (ksgemini - 12/11/2004 11:43:09 AM)
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The Oakley CS team is a disaster...something is wrong with them. I waited over 2 months for a replacement ID jacket. First they lost the order completely and nothing would have happened if I didnt call every week. Today the replacement arrived, but the charcoal wash color is actually 2 different colors! NOTHING like what is on their website. Looks like they are trying to sell a quality control nightmare for full price. I am sending it back to get my money back. I'll order something from somewhere esle.

This company is losing it. How can they make such great designs, yet dont really care about what the customer experiences? Dont they understand that our purchasing experience is part of their brand identity?

Robert Craig (Oakley in MA - 12/13/2004 2:25:39 PM)
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Wow - that sounds like a raw deal.

CS response really seems to be divided, and that goes for my experience too. 90% of the time it's great - patient, polite, knowledgeable - but then I'll get someone who's an idiot (impatient, impolite, clueless) or, to be kind, maybe having a bad day. I can see though how in the US it must be overwhelming though considering the base CS is working with (i.e. 300 million ppl last time I counted) than here in Canada.

BTW - has anyone ever visited Oakley Canada HQ? If I visit Montreal is it worth the trip? (Sorry, OT)

E C (EastCoast - 12/13/2004 4:14:41 PM)
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Iunno EC, but the experience I've had with Oakley Canada has been pretty bad (person on the phone seemed to have no idea what was going on, and didn't seem to care). I don't know why Oakley just doesnt have a continent centralized customer service rather than have it be divided nation-wise.

Speaking of which, I have nothing against Montreal (definitely a place I need to visit one day) but it does seem kinda weird why Oakley would choose to place their Canadian HQ there as opposed to Toronto Ontario, or here in "Outdoors" BC.

Leo Wong (DarkGrieverX - 12/13/2004 8:17:22 PM)
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I can tell you first hand that the customer service situation can be hit or miss. While I was there I went out of my way to make sure I knew what I was talking about before telling anything to a customer. Some customer service reps just don't know what they can and can't do sometimes simply because of the severe lack of communication between departments at Oakley. This was their biggest problem. I almost always found things out in round-about ways and tried my best to inform other reps. Basically, if you know something isn't right and the rep claims it is, just ask to speak with a supervisor and they will usually be able to find what you are looking for. Or just call back and speak with another rep. Its true you will often get a different answer from different people.

Elijah Bagdonas (beatmstrj - 12/14/2004 3:05:58 AM)
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