1/1
 
 
Title
Topic
Date
Start
End
Count
Comment
Oak
Twenty Fifty
Sep 14, 2018 10:12 PM
Is it ever worth suing Oakley over their pricing mistake? The Samuel Ross collection was released this morning, and there was a huge glaring mistake on Oakley's Canadian pricing. $35 each for the Metallic Backpack (normally $430 CAD) and Black Utility Bag (normally $160 CAD).

I bought 2 of each. So I saved somewhere in the neighbourhood of $1k CAD.

They will cancel the order, guaranteed. They'll do it with an e-mail stating it is sold out. We all know that's not the case since it's still available on all sites and I know for certain that no e-commerce orders have shipped yet.

So with that in mind, is it ever worth suing Oakley for their mistake?


Defenderoftheo
Defender
Sep 14, 2018 10:55 PM
Probably not. I’m willing to bet that somewhere on the site TOS there is a line about being able to cancel orders at their discretion. The time and money needed to fight the army of LUX lawyers over that would probably bankrupt the average person.
YellowA4
Doing the roo!!!
Sep 14, 2018 11:22 PM
Would it not fall under the ‘Scanning Codes’ rules?? Sounds like the same happened for the glasses on the US site and those were cancelled as suspected.
Oak
Twenty Fifty
Sep 15, 2018 12:12 AM
I’ve always been curious as to how it would work, especially what jurisdiction it would fall under for small claims. Can I sue locally because they do a lot of business cross-country, or would I need to fly to where the regional head office is?
YellowA4
Doing the roo!!!
Sep 15, 2018 12:54 AM
I did some reading on one website and it states that The scanning practices are voluntary - and you know in a case like this they would voluntarily cancel it on you :-)
oogie
paul mcj
Sep 15, 2018 1:24 AM
What else ya going to do in 2019? Go for it!
flyer
Dave Arnott
Sep 15, 2018 3:26 PM
Nobody employs proofreaders anymore...
I suppose they’re ploughing all the saved wage into R+D.
Oak
Twenty Fifty
Sep 15, 2018 5:22 PM
So Oakley’s disclaimer is:
“Oakley is not responsible for typographical errors or omissions relating to pricing, text, photography or any other contents on this site.”

Not a big deal. This can be overcome if you can show negligence and an unwillingness to fix the issue after being notified of it, and I and others have previously cancelled orders over the years to help with that.
rich5150
Rich "MPH" Barrios
Sep 15, 2018 5:22 PM

JP
John Schafhauser
Sep 15, 2018 6:40 PM
Nobody employs proofreaders anymore...
I suppose they’re ploughing all the saved wage into R+D. - flyer

Or Quality Comtrol
Rubyred
Chris Cain
Sep 16, 2018 7:33 PM
I would think they might give you a gift card for your troubles/consolation for their mistake...

Oak
Twenty Fifty
Sep 17, 2018 11:32 PM
I would think they might give you a gift card for your troubles/consolation for their mistake...

- Rubyred


Their typical remedy is 30% on your next order.
 
 
1/1
 
 

O-Review Logo & Design
© 2004-2018 Atom Crown Design and DCJ Productions.
Product Images, Logos and Artwork © 1975-2018 Oakley Inc.
All personal photos © 2004-2018 by their owners...or Rick.