Agreed Don - that would be ideal...

I would love to be able to buy shirts and shorts.

Personally I'm just not going to buy anymore footwear: not after I bought a pair of size 9 Race boots and found they were half a size too big and then bought a pair of SI Assault Boots and found that they were more than half a size too small. That really sucked: paid all the import taxes and got a pair of boots that I couldn't even wear!

Some of the pricing. It's getting out of control.

Pit Bo$$ at the "regular" price of $595 is outrageous. $750 for the Tron version is a pure rapefest. And I could easily buy them if I wanted, but refuse to be raped. Period.

And really, they should have differentiated those more than slapping on some graphics on the earstems and changing the Icon to blue. Polarized Ice lenses would have helped their cause immensely...

Like Dann said, I wanna see some lasers shooting out of those lenses for that price!

Personally I'm just not going to buy anymore footwear: not after I bought a pair of size 9 Race boots and found they were half a size too big and then bought a pair of SI Assault Boots and found that they were more than half a size too small. That really sucked: paid all the import taxes and got a pair of boots that I couldn't even wear

Sizing has always been a major issue for the footwear but mostly the apparel, I have hoodies (regular fit) ranging from Medium to X Large.

the footwear is a bit inconsistent.

ive got some racing kart shoes in a uk 8.5 which fit fine, then when i bought some nail boots i ended up having to get a uk size 10 to get the same fit.....thats a size and a half bigger.

apparel i know i can buy online and for me a small is a small but footwear i have to go into retail as there is no guarantee.

Pit Bo$$ at the "regular" price of $595 is outrageous. $750 for the Tron version is a pure rapefest. And I could easily buy them if I wanted, but refuse to be raped. Period.

And really, they should have differentiated those more than slapping on some graphics on the earstems and changing the Icon to blue. Polarized Ice lenses would have helped their cause immensely...

I very much concur. Maybe it's for Tron fans, which excludes me. At that high of a premium price, one should expect more. At least I do, as does Sir Terror.

big frustration here :
I ordered a pair of Gascan Tron a few days ago on Oakley.com website for Europe.
--> Gascan Tron : 129 € VAT included
The postage were free for any shipping method : standard, or express. Guess what ?! I chose express.
--> Postage : 0 €

They were perfecly delivered on due time and I was completely satisfied.

So what ?

A friend who ordered a pair at the same time told me to check my bank account.

A first line of payement was recorded (129 €) as well as a second one with an unexcpected 9,31€ debit.

I immediately sent an email to Oakley asking them what was the reason of this payement, and to refund my bank account whatever the reason is.

Well, here is the answer :

Hi Francois,
Please accept my apologies for this charge. There was meant to be postage charged to you but I think there was a mistake on the item on the website and it didn’t add it on to the order.
I have refunded the €9.31 to you now.
Many Thanks,

Well, I'm not an expert in commercial practices, but, seriously, is that a way to treat customers ???
I mean, yes, they refunded me and I appreciate this. But their initial action is simply upsetting.
How can they grab some money from customers account just because they forgot to bill shipping, without notifying at any moment them that they are going to do this?

Well, here is my answer, which will surely not be answered to. But I had to.

Hi,

Thanks for the fast reply and refund.
I'm pleased for the refund but nonetheless still amazed and irritated about how things happened.

There was a mistake on the site and postage was supposed to be billed.
Anyway, when my order was recorded, shipping was 0€ and Oakley could have just dealt with this loss but they didn't and that's where it gets wrong.

Taking the money of postage on my bank card, after the order, and without any kind of communication is really upsetting.
This is the worst commercial practice I've ever experienced.

I love Oakley products and am administrating O-addicts.com, a french forum about Oakley brand.
At least three other person on the forum experienced the problem.

Actually, beside this billing problem, I can't say that I'm 100% satisfied with my first order on Oakley.com which is :
- A bit more expensive than a few other website selling Oakley items (Chain reaction Cycle for example);
- Still in English while it has been supposed to be in translation to french for about 3 months now;
- Not offering all the products available on Oakley.com (USA), specifically the O-store/O.com exclusives items;
- So complicated when it comes to changing personal data or password (still didn't find).

Well, the passion for the brand is still here, but I'm bored to have difficulties with the official website that France (Europe) have been waiting for so long.

Thanks for reading my endless email.

Yours sincerely,

François C

At least they refunded your money (which is a positive), Fancois, but you're 100% correct: taking money from a customer's account without notification is not only unacceptable, it is inexcuseable. I'm quite certain that that would be illegal here in the U.S.

Was good they refunded, but anyone familiar with marketing would know that keeping you happy as a customer is worth far more than the loss due to shipping.

Just bringing this back up to the top for those that forgot about it, or never new about it, or are too lazy to look for it... Keep ths thread in mind when wanting to vent upstairs. It really does help everyone to keep it all in one place.

It seems O is going toward mainstream RX frames with the newer earstems(arms) bending downwards, why?

I'm getting frustrated with the site. When you click on shop all men's sunglasses, they don't all show up. For instance, the Troy Lee Fuel Cell is still available on the website, but you have to actually type it into the search engine on the site. They do not appear in any of the lists. I have noticed this several times. This makes me think what is is available on the site that I don't know to search for because I don't know the name of them?

The site has always been a let down for me. There's no reason the Oakley website isn't the best in the world. Honestly can't say when I last visited, especially since Canadians get a watered down version.

I read today that the rayban site has an AR feature that allows you to virtually try different pairs on, seeing as both Rayban and Oakley are both Luxxotica now you'd think the Oakley site would have the same idea, it's novel and gives you a kind of idea of how individual frames suit your face.

TBH I haven't really experienced any real frustrations with Oakley, my only bugbear is when I see the warranty card when I get something new and it still says that we in Europe aren't covered (well, not officially lol, I have had one or two flyers in the post some years ago).

OK, so my previous order was not free of problem.

I don't like to keep with bad vibes, so saturday I decided to make my second order on Oakley.com
I ordered the Generation Sweat Pant with the matching Generation Hoodie + Europe bandana. A minute later, my order is confirmed by automatic email.

Guess what ? I just received an email saying that the pant is out of stock with no possible backorder. Anyway, the still send me other items ...

WTF ?! so now, I have the hoodie, but not the pant ? I wanted both of them, not just the pant or just the hoodie, BOTH !

I'm really done with the official website !

Indy 500 Pit Bo$$:

Wow. That price. Just... W O W .

Nice glasses, and I wouldn't say so if I didn't already have four pairs in the collection, but man! Oakley needs to take it ea$y on the co$t! $1100 ? Really ? LOL. Who do they think they're kidding?

Not like I can't afford 'em, but there is simply no way to justify that price - no way. What makes the price even more problematic is the fact that there is virtually "no" differentiation between this pair and its predecessors: no color difference, nothing. Just a different microbag (not a big deal at all), packaging, and piece of a brick (which is a cool idea, I'll admit).

Maybe they can tack on a few hundred bucks for shipping, lol! They could even give the Aluminum version of the C6 a run for their money, pricewise! I just don't see it... Pricing of some of this stuff has become truly laughable!

Funny to hear the complaints on price for the INdy 500 PB's.

Considering a SLICE of the brick, framed, with replica contract is $300 ( http://secure.brickyard.com/Retail/ProductDetails.aspx?ProductBaseId=54998867-ca9a-4458-93a1-80e9d42448e9 ), the actual price of the IMS PB package with a WHOLE brick isn't that far off.

You're basically buying a full collectible brick and then a pair of PB, both at full retail.

Over priced? Not so much. Worth it? That's subjective. It's not worth it to me, but could be to others.

D

I guess I'm just saying that for that kind of markup the glasses should be INCREDIBLY impressive. No different than buying anything else, such as a watch or car. There really needs to be some "differentiation" with this pair, and I simply don't see it. Even the Tron Pit Bo$$ - which had a premium slapped on them - at least had "something" to make the physical pair of glasses look somewhat different. Likewise, the Ducati Pit Bo$$ will be differentiated by their frame color. But not these. Very, very disappointing, to say the least.

And you're absolutely correct, David: someone else may think they're worth it, and that's OK. For me - a diehard Oakley fan for many years - they're definitely not.

While there's nothing wrong with making money, the line must be drawn somewhere, and IMO that "line" has been more than crossed with this piece.

again refer to the fact that they are only making 100 of these...thats it. The rarity drives the price as well. Not to mention that brick piece in the above post...was a replica....for this you get an actual piece of the brickyard (if I am not mistaken). It comes down to percieved value...the Tron was limited to what 500, 1000 and look at the prices on the bay....450, 500??? this one will be different, you look at it from an oakley point of view...look at it from a NASCAR (which I am no fan of) point of view...some of those collectables put oakley prices to shame for the most trivial pieces. I really think this will be a sleeper pair, and I can see some regretting the chance to get them for $1100....I see them breaking the TBII price when they hit the bay. I just hope they dont sell out faster than I can rub these two pennys together to get my pair.....hey wait.....Thats right....they suck....you guys dont want to buy these.....lol

I think everyone is overlooking the "other" brand involved here: Indy Racing and Indianapolis Motor Speedway. I'm sure Oakley ended up paying a hefty license fee to Indy for use of the name and logos (not to mention the slice o'brick). For collector's items like these, I'm sure those fees get tacked right onto the price because Indy fans will pay it.

I find no joy in such high prices either, but remember that Oakley is a premium brand (i.e. their stuff is always going to cost a lot) and this is a collector's item (i.e. even more reason to hike the price).

Keep in mind that Indy put the CART/ChampCar series out of business because they had more money to subsidize their teams to keep their series going. They use the mystique of the 500 and the speedway itself to wring money out of the fans.

Bottom line: I wouldn't be so quick to slam Oakley about the price of this Pit Boss.

I gave up trying to quantify the pricing strategy long ago. Not to say it is off limits for debate or opinions - just not something I get worked up about.

In this case, I see an Elite series eyewear, in limited quantities, with a box upgrade, combined with another high value brand, added piece of memorbilia (though I hope no one expects a full brick!) = all bets are off on the pricing.

Over the years, I have developed some personal internal gauge on whether an item fall under: 1) must buy now and pay retail, 2) a definite buy, but will try and snag on discount or ebay, or 3) that's cool but I don't need it.

well said paul or to sum it all up ... Percieved Value.

With or without licensing, there's nothing different about the glasses, really (from the other Pit Bo$$), and that's one of the most disappointing aspects about them. It would have been great to have seen a new colorway, but...

Hey, if someone else wants to step up and shell out $1100 for 'em, have at it. I have no problem as long as it's not my money.

:)

I give you 18 days and you'll have two.